Altamonte Springs, Florida,
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TEKsystems is seeking experienced Call center customer service representatives for Technical Support openings with a great Healthcare organization in Central Florida! These positions will be 18 month contracts.DESCRIPTION:This team will be providing support to end users with questions/help they need as it relates to their EPIC EHR system.Responsibilities:Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.Create, track, close, or escalate incident tickets and related issues in a timely manner.Understand client's latest configurations and changes to Epic modules.Assist client with end-user support during EPIC go-live implementations.Help physicians register for trainingHelp end users connect to networkHelp users adjust training schedules Minimum Qualifications:Ability to communicate clearly and effectively, both written and verbalHighly motivated and eagerness to learnAbility to prioritize and execute in high-pressure situationsExcellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experienceA self-starter, hard worker with a can do attitude and a proven track record of hard work and consistencyDirect customer-service experience (6-12 months across any industry)GED/high school diplomaNice to haves:Experience working within a healthcare setting, familiarity with Medical terminology or clinical workflowHelpdesk or experience with a ticketing systemSKILLS:call center, customer service, troubleshoot, ticket, outlook, healthcare customer service, Customer support, Customer service call center, epicADDITIONAL SKILLS & QUALIFICATIONS:Person must be able to type at least 25-30 words per minute. Any potential candidates will need to take 1 minute typing test at and send us a screenshot of the results. This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce return to office(not guaranteed there will be a return to office but in case there is the expectation is this team will be on site)THIS IS A 24/7 ENVIRONMENT WITH A WIDE RANGE OF SHIFTS. THEY ASK ALL CANDIDATES BE FLEXIBLE AND OPEN TO WORKING DAY/EVENING/NIGHT SHIFT AS WELL AS POTENTIALLY WORKING WEEKENDS WITH DAYS OFF BEING DURING THE WEEK. ONCE YOU HAVE YOUR SCHEDULE IT WILL BE A SET SCHEDULE AND NOT CONSTANTLY CHANGING.They have a wide range of shifts that this person can be put on and they do not make exceptions. After training(first 1 to 2 weeks) you will know what their schedule will be after training. First two weeks for training will be standard hours 7:30a-4:30p or 8a-5p Monday-Friday ABOUT TEKSYSTEMS: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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