TEKsystems
Location

Augusta, Georgia,
United States

Job Type
Full Time
Apply Deadline

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Details

Must have at least a secret clearance and a security +!!!!DESCRIPTION:Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues.Provides Tier 1 support to the end-user, identity and access management/ Active Directory team, and IT Security teams on issues that cross these functional areas while maintaining USACE Enterprise Architecture standards to ensure a consistent and compatible configuration for all client and server infrastructure.SKILLS:Help desk, Troubleshooting, Password reset, Customer service, Windows 10, secret clearance, comptia security +, Active directory, OutlookTOP SKILLS DETAILS:Help desk,Troubleshooting,Password reset,Customer service,Windows 10,secret clearance,comptia security +ADDITIONAL SKILLS & QUALIFICATIONS:EDUCATION AND EXPERIENCE: HS Diploma and two (2) years or more experience; Bachelors's and 0 years related experience. CLEARANCE REQUIREMENT: Must have a Secret clearanceREQUIRED CERTIFICATIONS: IAT-II (e.g. Security+ CE, CND, SSCP)EXPERIENCE LEVEL:Expert Level ABOUT TEKSYSTEMS: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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