Palo Alto Networks

Plano, Texas,
United States

Job Type
Full Time
Apply Deadline

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Job Description


The Professional Services Support Staff will provide technical support to onsite/field Professional Services Consultants and Resident Engineers, following documented methodologies, in the areas of basic device configuration and upgrades, initial Panorama configuration, greenfield (new) policy configuration buildout, technical and non-technical documentation (diagrams, customer run book, internal documentation), and performing the data gathering for health check and best practice assessments. The Professional Services Support Staff also will assist the Global Practice Leads in development and review of content as directed. This is an entry-level position for which Palo Alto Networks will train the right candidate for success.


* Configuration (initial), licensing, upgrade, and best practice setup of the Palo Alto Networks security solutions
* Greenfield buildout of new security policies and supporting objects
* Data gathering for assessments of customer configurations
* Firewall rule conversion and migration leveraging Palo Alto Networks tools and methodologies
* Build technical documentation, including network diagrams, in support of Professional Services engagements
* Perform validation and assessments of Palo Alto Networks configurations leveraging Palo Alto Networks lab environments

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