Wish
Location

San Francisco, California,
United States

Job Type
Full Time
Apply Deadline

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Details

Job Description

The Product team offers a rare opportunity to work on key company initiatives from building consumer mobile apps/websites, customer support systems, payment systems, user acquisitions. You will enjoy working with one of the richest social e-commerce data sets in the world, cutting edge technology, and the ability to see your insights turned into real products on a regular basis. Our engineers move extremely fast, while solving unusual and challenging problems. Our team is small and nimble. We release new code daily to ensure that engineers are able to iterate quickly, and make an impact immediately. They work on building features from the database level to the client facing apps. We cultivate an environment for smart, driven engineers to thrive.

We are looking for a passionate engineer to make an impact at Wish by engineering next generation customer support tools. This role is ideal for someone who enjoys engineering complex systems, taking ownership over projects and building features at all levels of the stack. This role demands a high level of cross functional team communications and deeper engineering knowledge. The person should be a good full stack engineer with hands on experience on both frontend and backend technologies.

Not located in the Bay Area? US and Canada remote work is acceptable!

WHAT YOULL BE DOING:

* Have a critical role in building and maintaining different internal tools systems like Customer support ticketing systems, Customer Support Chatbot, Fraud tools, Quality Assurance, Translation, Admin tools etc. to name a few.
* Manage all technical aspects of relationships with different stakeholders and take ownership of the implementations
* Help the team grow by hiring great talent in a constant basis
* Mentor juniors in the team and help them to be successful in delivering results
* Work with Product Managers, Data Analyst, Designers, QA etc. teams to take any project from inception to completion
* Own tracking and reporting data pipelines for internal tools related projects.
* Be on top of customer support metrics and continuously enhance the system in the process of improving the efficiency of Customer support agents.


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