Brookfield, Wisconsin,
United States

Job Type
Full Time
Apply Deadline

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In this position, you will work in a dynamic, professional, client support environment with financial institution clients. You will provide day-to-day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.

You will find opportunities to improve the client experience that will drive business results!


* Answer incoming client inquiries, primarily phone calls At least 70% of time on average.
* Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional technical and/or operational problems.
* Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
* Effectively prioritize and present information to Subject Matter Experts.
* Utilize the tools and systems provided to complete assigned responsibilities
* Attain a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that work with your designated product domain.
* Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.


* High School Diploma required;
* Banking/financial services industry background, primarily in loans
* Basic troubleshooting/technical experience
* Customer-support experience approach to handing client calls/cases (via phone, e-mail, or case)
* Strong written and verbal communication skills. Proficient interpersonal skills with internal and external partners.
* Self-motivated, work independently and ability to multi-task simultaneously and deliver on performance targets/expectations
* Strong MS Office experience, primarily Excel and Outlook
* Flexibility to work after hours and/or on call rotations as needed
* Travel up to 5% -10%


* Premier bank or platform experience is strongly preferred
* 4-year college degree OR 2-year degree + 3 years of relevant experience
* Solid background/knowledge in loan
* Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements


Life moves fast. And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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