Tobii Dynavox
Location

Soho, Pennsylvania,
United States

Job Type
Full Time
Apply Deadline

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Details

Job Description

YOUR DAYS WILL BE FILLED WITH:

* Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
* Provide callers with training and troubleshooting support to address problems or concerns
* Respond to email messages and chat requests and work with customers to resolve issues
* Document all calls and interactions including emails and chat requests in the Call Center database
* Arrange for product repairs when necessary
* Update customer demographic or personal information in the database
* Escalate problems/issues to the Supervisor Technical Support when warranted
* Perform various other tasks as assigned


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