A Wikipedia posting describes Emotional Intelligence as the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goals.
That is the technical definition of EI and on Feb. 4 at 12 p.m. EST, Patricia (Tish) Conlin of Global Consulting Group Inc. will explain how it can make the difference between a successful technology organization and one that conceivably could end up struggling.
What EI really is, she says, a critical business component.
While the term first appeared in 1964, Wikipedia points out that it shot up in popularity following release of the 1995 best-selling book, Emotional Intelligence, written by the science journalist Daniel Goleman.
“The model introduced by Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines five main EI constructs:
- Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.
- Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to changing circumstances.
- Social skill – managing relationships to get along with others.
- Empathy – considering other people's feelings especially when making decisions.
- Motivation – being aware of what motivate.
During her presentation, Conlin will delve into each during a 25-minute presentation followed by 15 minutes of Q&A.
“With this webinar what I am going to teach business professionals is how to maximize their communication by tapping into emotional intelligence,” she says. “How they can become better communicators with their teams, with their community in and outside of work, how they can tackle conflicts more successfully and how they can avoid becoming emotionally triggered.
“I am going to cover the definition of emotional intelligence, the key components and the sub-components of each.”
A certified emotional intelligence trainer, she says EI training is particularly apt for all organizations for it is all about learning the critical soft skills that allows companies to “build successful teams, build cohesive teams, engage teams, resolve ongoing conflicts, avoid the creation of silos in order to have a better relationship and communicate with clients more effectively.
The development of soft skills, says Conlin, is critical to every organization, regardless of size or scope.
“When you think of any leader who you are going to describe as having significant impact in your life when you list the adjectives, how many of them are hard skills? They were a great programmer, for example. The soft skills are key: They were a great listener. They took a stand even when a lot of people had opposing views. They had high integrity. They were optimistic. They were caring. All of these are soft skills that create the reason why companies are successful.
“Science has shown that we aren’t fixed in our EQ or IQ. Certainly, from an EQ point of view, some might say, ‘oh, I am not good with people, but no, it starts with self awareness. If you really want to make an effort, you can be an absolute introvert … and turn it around.”