WorkForce Software, a provider of enterprise SaaS-based workforce management offerings this week announced the availability of its WorkForce Suite, a set of “employee experience capabilities designed to facilitate meaningful, in-the-moment interactions between managers and their deskless employees.”

Capabilities in the newest release include two-way communications and what the company describes as real-time workforce data, which managers can use to engage staff, capture feedback, and act on employee sentiment.

Harnessing these digital interactions through the WorkForce Suite, it said, can drive more effective employee engagement, provide for a safer, more compliant work environment, and boost employee retention for greater organizational resiliency and agility.

“Focusing on improvements to employee experience are being prioritized even more highly than before the pandemic,” said Mike Morini, CEO of WorkForce Software.

“A tightening labour market, lower barriers to job change, and an increasingly diverse and digitally native employee population with higher expectations creates a demand for employers to re-imagine their workforce management technology and include solutions aimed at improving the employee experience.”

According to the company, there are currently 2.7 billion deskless workers in the global workforce, many of whom indicate a disconnect due to a growing technology gap, which makes it difficult for employers to communicate with employees and keep their workforce engaged at scale.

A 2021 survey conducted by WorkForce revealed a “significant disparity in how employers and employees perceive the digital and technological support provided to meet workplace needs.”

The findings also indicated that employers felt they had provided “adequate job training, employee recognition, and scheduling flexibility, among other criteria, but many employees surveyed disagreed. This disconnect further exacerbates the struggle many organizations face to retain talented employees.”

“Companies can no longer afford to consider solutions primarily aimed at the office worker and must include solutions that work for the entire workforce, especially those who don't perform their work from behind a desk,” Morini said.

“To cultivate an inclusive corporate culture with highly engaged employees, (they) must now invest in solutions that offer the consumer-grade experiences modern workers expect while enabling organizations to adequately engage their employees and keep operations running efficiently.”